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ABC of Root Cause Analysis
 
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Hey Learning Partner! Last week we taught you about Risk-based management and how to identify threats to your processes. This week,we bring you a learning segment on "Root-Cause Analysis" which helps industries solve problems by identifying the root cause of faults or problems. Learn how asking "WHY?" a few times can help you solve problems more accurately. Click on the video to learn more! Need help on ISO consultancy? Looking for a training partner? Choose AGF! #ThinkAGF
Views: 9995 AGF Consulting Group
Root Cause Analysis Course - 5 Whys and Fishbone Diagram
 
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This course covers the following topics: Objectives Root Cause Definitions Benefits Root Cause Process Summary Corrective Actions Problem Solving Process (8 Steps, 5 Why's, Fishbone) Example 1 – Manufacturing Example 2 – Transactional Hints about RCA You can download the powerpoint slides, change the logo, and use the slides in your company. http://www.biz-pi.com/product/root-cause-analysis-course/
Views: 121313 Brion Hurley
What is ROOT CAUSE ANALYSIS? What does ROOT CAUSE ANALYSIS mean? ROOT CAUSE ANALYSIS meaning
 
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What is ROOT CAUSE ANALYSIS? What does ROOT CAUSE ANALYSIS mean? ROOT CAUSE ANALYSIS meaning - ROOT CAUSE ANALYSIS definition - ROOT CAUSE ANALYSIS explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem-fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause. Though removing a causal factor can benefit an outcome, it does not prevent its recurrence with certainty. For example, imagine a fictional segment of students who received poor testing scores. After initial investigation, it was verified that students taking tests in the final period of the school day got lower scores. Further investigation revealed that late in the day, the students lacked ability to focus. Even further investigation revealed that the reason for the lack of focus was hunger. So, the root cause of the poor testing scores was hunger, remedied by moving the testing time to soon after lunch. As another example, imagine an investigation into a machine that stopped because it overloaded and the little fuse blew. Investigation shows that the machine overloaded because it had a bearing that wasn't being sufficiently lubricated. The investigation proceeds further and finds that the automatic lubrication mechanism had a pump which was not pumping sufficiently, hence the lack of lubrication. Investigation of the pump shows that it has a worn shaft. Investigation of why the shaft was worn discovers that there isn't an adequate mechanism to prevent metal scrap getting into the pump. This enabled scrap to get into the pump, and damage it. The root cause of the problem is therefore that metal scrap can contaminate the lubrication system. Fixing this problem ought to prevent the whole sequence of events recurring. Compare this with an investigation that does not find the root cause: replacing the fuse, the bearing, or the lubrication pump will probably allow the machine to go back into operation for a while. But there is a risk that the problem will simply recur, until the root cause is dealt with. Following the introduction of Kepner–Tregoe analysis—which had its origins in the highly complex arena of rocket design, development and launch—RCA arose in the 1950s as a formal study by the National Aeronautics and Space Administration (NASA) in the United States. New methods of problem analysis developed by NASA included a high level assessment practice called MORT (Management Oversight Risk Tree). MORT differed from RCA by assigning causes to common classes of cause shortcomings that could be summarized into a short list. These included work practice, procedures, management, fatigue, time pressure, along with several others. For example: if an aircraft accident occurred as a result of adverse weather conditions augmented by pressure to leave on time; failure to observe weather precautions could indicate a management or training problem; and lack of appropriate weather concern might indict work practices. Because several measures (methods) may effectively address the root causes of a problem, RCA is an iterative process and a tool of continuous improvement. RCA is applied to methodically identify and correct the root causes of events, rather than to simply address the symptomatic result. Focusing correction on root causes has the goal of entirely preventing problem recurrence. Conversely, RCFA (Root Cause Failure Analysis) recognizes that complete prevention of recurrence by one corrective action is not always possible. RCA is typically used as a reactive method of identifying event(s) causes, revealing problems and solving them. Analysis is done after an event has occurred. Insights in RCA make it potentially useful as a preemptive method. In that event, RCA can be used to forecast or predict probable events even before they occur. While one follows the other, RCA is a completely separate process to incident management. Rather than one sharply defined methodology, RCA comprises many different tools, processes, and philosophies. However, several very-broadly defined approaches or "schools" can be identified by their basic approach or field of origin: safety-based, production-based, assembly-based, process-based, failure-based, and systems-based.
Views: 2968 The Audiopedia
How to Determine the Root Cause Analysis Techniques in a Management System?
 
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The understanding of these techniques and their effective implementation by the auditee (Process owner) in any Management system audit shall go along way to ensure that the problem does not recur and this improves the customer or stakeholder confidence, ensure safety of personnel and saves the organization money. Main points covered: • What is the Root Cause Analysis Technique? • How to Ensure customers and stakeholder confidence • Why is important to determine the Root Cause Analysis? Presenter: This webinar was presented by Eng. Isaac Mbuvi is an Electrical and communications Engineer. A holder of Master’s Degree in Occupational Safety and Health. He is an Environmental consultant, a certified trainer with PECB for ISO 9001, ISO 14001 and OHSAS 18001 Management systems. He is also a certified Lead Auditor in ISO 9001, ISO 14001 and OHSAS 18001. He has worked in the Oil and Gas industry for the last 14 years and has built his career in the Management systems as an Lead Auditor, Auditor and auditee for more than seven years in various sectors such as Pipeline transport, Health, Construction, Marine, Energy, etc. Organizer: Shawn Mehmeti Date: September 20, 2016 Slides of the webinar: http://www.slideshare.net/PECBCERTIFICATION/how-to-determine-the-root-cause-analysis-techniques-in-a-management-system ------------------------------------------------------------------------------- Find out more about ISO 9001 Quality Management System standard: Training: https://pecb.com/iso-9001-training-courses Webinars: https://pecb.com/webinars Article: https://pecb.com/article/reasons-to-incorporate-a-risk-management-plan-within-your-quality-management-system Whitepaper: https://pecb.com/whitepaper/iso-90012015-quality-management-systems---requirements ------------------------------------------------------------------------------- For more information about PECB: Website: https://pecb.com/ LinkedIn: https://www.linkedin.com/company/pecb/ Google +: https://plus.google.com/+PECBGroup Facebook: https://www.facebook.com/PECBInternational/ YouTube: https://www.youtube.com/PECBGroup Slideshare: http://www.slideshare.net/PECBCERTIFICATION
Views: 779 PECB
5 Whys Root Cause Analysis Problem Solving Tool--Video Training
 
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The 5 Whys (Free 6-Page PDF at http://www.velaction.com/5-whys/ ) is one of the simplest problem solving tools used in Lean manufacturing and Lean offices. This presentation shows how to use the 5 Whys, and what to watch out for. Created and presented by Jeff Hajek of Velaction Continuous Improvement.
Views: 347527 VelactionVideos
Root-Cause Analysis Tools, and How to Use Them
 
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Break/fix is a way of manufacturing life, but how you respond to it is the key difference between merely muddling through and operating a well-oiled process. Whatever process you call it, Corrective Action or CAP or CAPA, the time it takes to find the root cause of any problem is growing. As a result, your production is slowing and your quality is suspect. The quality of your products relies on how quickly you get to the root cause of your production problems. There are many tools available today that can lead us to root cause and then the corrective action, but which one is right for you? In this video Michael Curran-Hays offers a basic understanding of each tool as well as a model for when to them and on what issue. Areas that are discussed: • Common Root Cause Analysis tools in an 8D framework • Human performance module designed to diagnose “Operator Errors” • “Think Beyond the Fix”… Where else could this happen? • Issue escalation model for using the right tool, at the right time, with the right people
Views: 3675 KT Kepner-Tregoe
Proper CAPA Management and Root Cause Analysis
 
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Click here for more Information https://www.audioeducator.com/pharma-biotech/capa-management-root-cause-analysis-07-14-2016.html Proper CAPA Management and Root Cause Analysis Presented By: Danielle DeLucy In this session expert speaker Danielle DeLucy will provide insights on proper CAPA system maintenance, root cause analysis, documentation of the Corrective and Preventative Actions and developing a robust CAPA plan. You will also get tips on how to develop CAPAs pertaining to long-term projects and ensure they stay on track. More Videos: - http://www.youtube.com/user/audioeducator2 You can also connect with us on Twitter, Facebook, Google+ and LinkedIn and get the most updated news and views, expert advice and tips to help resolve your coding, billing & compliance dilemmas quickly and accurately. Connect with us on Twitter: - https://twitter.com/audioeducator Facebook: - https://www.facebook.com/pages/AudioEducator/244912592201260 LinkedIn: - http://www.linkedin.com/company/audio-educator Google+: - https://plus.google.com/102668946943256059069/posts
Views: 750 AudioEducator
Root Cause Analysis Technique (RCA)- Exaplained with CASE STUDY
 
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This lean tool explained in detail with case study in Hindi. ……………………………………………………………… Watch other videos from ‘Quality HUB India’- - Link of video Gallery https://www.youtube.com/channel/UCdDEcmELwWVr_77GpqldKmg/videos • Subscribe and click on Bell Icon for getting notification. • Like, comment & Share link of the video with your colleague and friends ……………………………………………………………… For In-House Program, Advertisement at our channel and Business inquiry Contact us at: [email protected] ……………………………………………………………… Link to buy books 1. Mistake-Proofing Simplified: An Indian Perspective: https://www.amazon.in/gp/product/8174890165/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=8174890165&linkCode=as2&tag=qhi-21 2. Management Thoughts on Quality for Every Manager: https://www.amazon.in/gp/product/B0075MCLTO/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B0075MCLTO&linkCode=as2&tag=qhi-21 (You can buy other items as well through this link to support QHI)
Views: 9950 Quality HUB India
PROACTOnDemand Root Cause Analysis Management System
 
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Learn about the Newest Generation of Root Cause Analysis. Conduct Investigations on any mobile device using your RCA Method. Build and store your own unique RCA templates of successful analyses. Watch Video and Learn More.
Root Cause Analysis
 
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To find out more about how you can use root cause analysis to solve workplace problems, read our article at www.mindtools.com/root-cause Think about the last major problem you had at work. Did you take the time to discover the actual underlying cause of the problem? Or, did you implement a quick fix, and only deal with the symptoms? Root Cause Analysis is a popular process for finding the underlying cause of a problem. To learn more about how you can apply it in your workplace, watch this short video!
Views: 69134 MindToolsVideos
Introduction to the Apollo Root Cause Analysis Methodology
 
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Four Simple Steps to Effective Problem Solving.
Views: 6525 ARMS Reliability
Root Cause Analysis - Titanic
 
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Root Cause Analysis for the Titanic disaster. Lessons within this incident help companies reduce risk and improve reliability. There's more to it than an iceberg. http://www.thinkreliability.com
Views: 54596 CauseMapping
How To Conduct a Root Cause Analysis of a Critical Incident
 
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This CASE STUDY focuses on how to CONDUCT a root cause analysis, using an actual incident involving a contaminated public water supply. Learning Objectives: 1. Awareness of benefits of root cause analysis 2. Describe different root cause analysis models 3. Conduct a root cause analysis
Root Cause Analysis Templates Overview for Management
 
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Use existing logic to complete root cause anlaysis. See how and when to use templates. ===Learn More: http://www.reliability.com === ===FREE 48hr Demo Account-Try It! ==== http://www.reliability.com/freedemo.html Templates are formatted for Healthcare or Industry. Choose your channel at sign up. http://www.reliability.com/freedemo.html
Root Cause Analysis for Project Managers
 
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Root Cause Analysis for Project Managers is my first vedio. My website is http://rca4pm.com/about-course.php.
Views: 18 Andrew Johnson
Problem Management & Root Cause Analysis - "Catching Arsonists"
 
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Join KiZAN's Brandon Stephenson in a crash course on what problem management is and the value of it. He will also discuss some things that can be done without technology investments to get IT pros away from fighting fires and have them catch the gremlins that are setting the fires in the first place! Why should you care? Problem Management is one of the easiest Service Management practices to implement, but the perception is that it is difficult to implement and maintain. By providing some low investment options to get started, we can free up IT Pro time, improve the customer/business satisfaction with IT, and eliminate waste.
Views: 151 KiZAN Technologies
ITIL   Root Cause Analysis RCA
 
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Today I share our organization's approach to ITIL - Root Cause Analysis which is a part of Problem Management. I provide some tips for conducting interviews and analysis leading to recommendations. I also raise some questions you might be able to speak to including: what triggers a root cause analysis in your organization. Cheers, Greg.
Views: 1615 Greg McKone
Practical Project Management: What Just Happened? (Root Cause Analysis)
 
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Practical Project Management: What Just Happened? (Root Cause Analysis)
Views: 21 Kim Wasson
5 Whys Root Cause Analysis
 
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Project Management tutorial video on how to use 5 Whys Root Cause Analysis also called The 5 Whys. 5 Whys Analyis is a technique where repeatedly questioning certain aspects of a project can be used to explore the cause and effect connection underlying a specific problem. This technique is used in order to determine the root cause of a problem or defect. Music by Tue Damskov
5 Whys: Root Cause Analysis and Problem Solving
 
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In this video, we explain the proper use of the Five Whys, properly defining problems, and involving all employees in problem solving. Presented by EMS Consulting Group Inc: http://www.emsstrategies.com
Views: 90373 EMS Consulting Group
Mike Adams Root Cause Analysis Story: An Illogical Cause
 
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Eliminating and mitigating root causes is key to operational excellence. This is a classic story from FPL showcasing the importance of linear thinking and openness to potential causes. FPL was the first non-Japanese company to be awarded the Deming Prize by the Union of Japanese Scientists and Engineers for quality management in 1989.
Views: 3957 Mike Adams
CAPA | Correction | Corrective Action | Preventive Action | WITH EXAMPLES - No confusion any more
 
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Confusion Cleared once & for all, on CAPA, Correction, Corrective Action, and preventive action training used as reference in organizations, and professionals alike. Contact for detailed discussions and road mapping the and customized LEARNING process for your organization at your venue.. Email - [email protected], Web- www.isocertificationtrainingcourse.org Telephone +91-9958869479 Corrective and preventive action (CAPA, also called corrective action / preventive action, or simply corrective action) are improvements to an organization's processes taken to eliminate causes of non-conformities or other undesirable situations.[1] CAPA is a concept within good manufacturing practice (GMP), Hazard Analysis and Critical Control Points/Hazard Analysis and Risk-based Preventive Controls (HACCP/HARPC) and numerous ISO business standards. It focuses on the systematic investigation of the root causes of identified problems or identified risks in an attempt to prevent their recurrence (for corrective action) or to prevent occurrence (for preventive action). Corrective actions are implemented in response to customer complaints, unacceptable levels of product non-conformance, issues identified during an internal audit, or adverse or unstable trends in product and process monitoring such as would be identified by statistical process control (SPC). Preventive actions are implemented in response to the identification of potential sources of non-conformity. To ensure that corrective and preventive actions are effective, the systematic investigation of the root causes of failure is pivotal. CAPA is part of the overall quality management system (QMS).
Views: 20969 ISO Training Institute
Advanced Root Cause Analysis | Enterprise Operations Management | J9 Technologies
 
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http://www.j9tech.com/ Having the right set of IT tools, configured specifically for your enterprise operations management's needs, makes it easier to see infrastructure interdependencies in real-time and crucial towards advanced root cause analysis. Understanding advanced root cause analysis and these interrelationships empowers IT Ops to rely on context-based rules for automated monitoring to help simplify IT management, better prioritize issues, and resolve problems when they arise. IT teams can be in a better position to work collaboratively and more effectively with this information at their disposal. #advancedrootcauseanalysis #enterpriseoperationsmanagement
Root Cause Analysis
 
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Detailed root cause analysis on audit risk
Views: 136 360GRC
Why-Why Analysis? - Root Cause Analysis Tool
 
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Why-Why Analysis or which is also known as 5 Whys, is a very popular technique to identify root cause of a problem. This technique is also used in the Analyze phase of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology. By repeatedly asking the question “Why” (five is a good rule of thumb), we can peel away the layers of symptoms which can lead to the root cause of a problem. The technique is explained with examples and practical application to the industry. Watch other videos from ‘Quality HUB India’- https://www.youtube.com/channel/UCdDEcmELwWVr_77GpqldKmg/videos • Subscribe to my channel ‘Quality HUB India’ for getting notification. • Like, comment & Share the video with your colleague and friends Link to buy My books 1. Mistake-Proofing Simplified: An Indian Perspective: https://www.amazon.in/gp/product/8174890165/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=8174890165&linkCode=as2&tag=qhi-21 2. Management Thoughts on Quality for Every Manager: https://www.amazon.in/gp/product/B0075MCLTO/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B0075MCLTO&linkCode=as2&tag=qhi-21 Gadgets I use and Link to buy 1. OnePlus 5 - Mobile https://www.amazon.in/gp/product/B01MXZW51M/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B01MXZW51M&linkCode=as2&tag=qhi-21 2. HP 14-AM122TU 14-inch Laptop https://www.amazon.in/gp/product/B06ZYLLT8G/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B06ZYLLT8G&linkCode=as2&tag=qhi-21 3. Canon EOS 700D 18MP Digital SLR Camera https://www.amazon.in/gp/product/B00VT61IKA/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00VT61IKA&linkCode=as2&tag=qhi-21 4. Sonia 9 Feet Light Stand LS-250 https://www.amazon.in/gp/product/B01K7SW2OQ/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B01K7SW2OQ&linkCode=as2&tag=qhi-21 5. Sony MDR-XB450 On-Ear EXTRA BASS Headphones https://www.amazon.in/gp/product/B00NFJGUPW/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00NFJGUPW&linkCode=as2&tag=qhi-21 6. QHM 602 USB MINI SPEAKER https://www.amazon.in/gp/product/B00L393EXC/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00L393EXC&linkCode=as2&tag=qhi-21 7. Photron Tripod Stedy 400 with 4.5 Feet Pan Head https://www.amazon.in/gp/product/B00UBUMCNW/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00UBUMCNW&linkCode=as2&tag=qhi-21 8. Tie Clip Collar mic Lapel https://www.amazon.in/gp/product/B00ITOD6NM/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00ITOD6NM&linkCode=as2&tag=qhi-21 9. Hanumex Generic Green BackDrop Background 8x12 Ft for Studio Backdrop https://www.amazon.in/gp/product/B06W53TMDR/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B06W53TMDR&linkCode=as2&tag=qhi-21 10. J 228 Mini Tripod Mount + Action Camera Holder Clip Desktop Self-Tripod For Camera https://www.amazon.in/gp/product/B072JXX9DB/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B072JXX9DB&linkCode=as2&tag=qhi-21 11. Seagate Backup Plus Slim 1TB Portable External Hard Drive https://www.amazon.in/gp/product/B00GASLJK6/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00GASLJK6&linkCode=as2&tag=qhi-21 Watch other Videos from ‘Quality HUB India’ 1. Process Capability Study (Cp,Cpk, Pp & Ppk) - https://www.youtube.com/watch?v=5hBRE0uji5w 2. What is Six Sigma ?Learn Six Sigma in 30 minutes- https://www.youtube.com/watch?v=1oiKYydbrSw 3. Failure Mode and Effects Analysis (FMEA) - https://www.youtube.com/watch?v=UxSBUHgb1V0&t=25s 4. Statistical Process Control (SPC) in Hindi – https://www.youtube.com/watch?v=WiVjjoeIrmc&t=115s 5. Measurement System Analysis (MSA) (Part 1) - https://www.youtube.com/watch?v=GGwaZeMmZS8&t=25s 6. Advanced Product Quality Planning(APQP) - https://www.youtube.com/watch?v=FaawYoPsUYE&t=35s 7. ‘Quality Circles' - https://www.youtube.com/watch?v=kRp9OIANgG8&t=25s 8. What is 'Cost of Quality' and 'Cost of Poor Quality' - https://www.youtube.com/watch?v=IsCRylbHni0&t=25s 9. How to perfectly define a problem ? 5W and 1H approach - https://www.youtube.com/watch?v=JXecodDxBfs&t=55s 10. What is 'Lean Six Sigma' ? Learn the methodology with benefits. - https://www.youtube.com/watch?v=86XJqf1IhQM&t=41s 11. What is KAIZEN ? 7 deadly Waste (MUDA) and benefit of KAIZEN - https://www.youtube.com/watch?v=TEcE-cKk1qI&t=115s 12. What is '5S' Methodology? (Hindi)- https://www.youtube.com/watch?v=dW8faNOX91M&t=25s 13. 7 Quality Control Tools - (Part 1) Hindi - https://www.youtube.com/watch?v=bQ9t3zoM0NQ&t=88s 14. "KAIZEN" in HINDI- https://www.youtube.com/watch?v=xJpbHTc3wmo&t=25s 15. 'PDCA' or 'Deming Cycle'. Plan-DO-Check-Act cycle - https://www.youtube.com/watch?v=Kf-ax6qIPVc 16. Overall Equipment Effectiveness (OEE) - https://www.youtube.com/watch?v=5OM5-3WVtd0&feature=youtu.be 17. Why-Why Analysis? - Root Cause Analysis Tool - https://www.youtube.com/watch?v=Uxn6N6OJvwA
Views: 80161 Quality HUB India
Introduction to the Root Cause Analysis Method
 
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This online training is designed for public health practitioners, emergency management, academic researchers, healthcare workers and anyone that may work on challenging public health events and wishes to learn from those events. Learning objectives: 1. Describe critical incidents, 2. Understand analysis of critical incidents, 3. Describe challenges of critical incident analysis, and 4. Understand the Root Cause Analysis method
Problem Solving - Root Cause Analysis using Kepner Tregoe
 
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https://www.globalknowledge.com/us-en/training/course-catalog/topics/it-service-management/ Webinar for Problem Solving - Root Cause Analysis using Kepner Tregoe by Steve Tremblay https://www.globalknowledge.com/us-en/training/course-catalog/topics/it-service-management/
Views: 11766 Global Knowledge
Kepner-Tregoe Problem Solving and Decision Making Introduction Video
 
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Learn about the benefits of Kepner-Tregoe Problem Solving and Decision Making for your organization. Find root cause, make better decisions, manage risk and handle complex situations with ease.
Views: 184767 KT Kepner-Tregoe
Tutorial: Root Cause Analysis Made Easy With SAP IT Infrastructure Management
 
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This tutorial demonstrates how to easily find root causes for system downtime and performance problems with SAP IT Infrastructure Management
Views: 1830 SAP Technology
Root Cause Analysis & Performance Management
 
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2015 Code for America Summit Breakout Session: Trying to improve your government department's performance? Learn why root cause data can be more actionable than data for key performance indicators, and what needs to be done to change information systems to capture root cause data. The Code for America Summit is an annual 3-day conference bringing together civic technology leaders, community organizers, and government staff and officials who are working to develop the tools and practices of 21st century government. www.codeforamerica.org
Views: 148 Code for America
Standing Up ITIL Problem Management, Part 6 - Root Cause Analysis
 
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This is the sixth video in the series on how to stand up, or implement, a Problem Management ITIL Process. Root Cause Analysis is the basis of your Problem Management Process. Here is a link to the Playlist which includes the rest of the series and other videos on Problem Management: https://www.youtube.com/playlist?list=PL5R3_XSsRFHOAnbuDfLOwiQzurrdjqF3M
Problem Management Overview
 
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Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 26615 NOWsupport
Root Cause Analysis
 
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Follow up on the video for Managing IT Outages, this video discusses the guiding principles, keys to success, and the process for conducting Root Cause Analysis. - - - Background Music: "Whiskey on the Mississippi" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 http://creativecommons.org/licenses/by/3.0/
Views: 1228 IT Quality Guy
Cause and Effect Diagram Training Video (aka Fishbone Diagram & Ishikawa Diagram)
 
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The Cause and Effect Diagram, ( http://www.velaction.com/cause-and-effect-fishbone-diagram/ ) Fishbone Diagram, or Ishikawa Diagram will help you organize your problem solving efforts. Lean Video created by Jeff Hajek of Velaction Continuous Improvement.
Views: 290323 VelactionVideos
Getting to the Root Cause with a Fishbone Diagram - MASHLM
 
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Define a problem, identify the main causes, then ask WHY 5 times.... Uday Apte teaches Process Management and Lean Six Sigma at the Master of Advanced Studies in Humanitarian Logistics & Management. www.mashlm.usi.ch
Views: 1745 MASHLM usi
Big Data at Audi: Root Cause Analysis in an Automotive Paint Shop Using MLlib
 
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"The process of painting a car is highly automated, highly complex and depends on various external variables which are, sometimes, difficult to control. Quality standards regarding paint and finish are extremely high at Audi as these are the most visible features of a car to a customer. Today, it takes years of experience to identify the main drivers of paint failures and keep standards accordingly high. For example, different types of paint require different settings regarding process values and application technique. In order to track the level of quality, every single car is inspected by quality assurance and every failure is documented. For documentation, there are more than 200 predefined types of failures available which are used for standardized documentation. While a car is being painted, data is collected from 2,500 sensors. Those parameters include temperatures, humidity, air flow of application robots, energy consumption, state of filters, etc. All of these variables may influence quality positively or negatively. The challenge of supporting process experts with valuable insights into data is solved by storing sensor data in the data lake and processing the data with Apache Spark and Scala on a HDFS cluster. To identify the most important drivers for paint quality for each failure and each layer of paint, 20 random forest models are being trained daily with MLlib. The results are stored in HDFS and visualized with Tableau. This session will give insights into the challenges of big data at an automotive OEM and how the production of Audi benefits from new big data technologies to make their processes more efficient and raise quality standards even higher. To achieve business benefits, Spark is being used along the whole process chain for data ingestion, transformation and training in a productive and completely automated environment. Session hashtag: #SFexp13"
Views: 2008 Databricks
Webinar: Applying AI to Root-cause Analysis
 
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"Applying AI to Root-cause analysis" by Loom Systems and DevOps.com. Description: Loom Systems (LS) brings together expertise in two core domains - the domain of Root-Cause Analysis and the domain of Artificial Intelligence. Combining the two made it possible to build a revolutionary technology that compensates for, and complements, human shortcomings and cognitive biases when practicing root-cause analysis in the complexity of digital environments. This proven methodology unlocks the ability to predict and prevent issues from breaking out; And to continuously improve your operations, development, and digital business. In the session we will discuss the following: -How AI can compensate for human cognitive biases when investigating a fault -Automation - How AI and Machine-Learning can replace humans in a big chunk of the repetitive, well-defined but tedious tasks - humans are better at context-rich tasks, as opposed to machines which excel at tasks which require attention to detail, being fast, or excellent memory -How both can be accomplished with the current staff in your business
Views: 3242 Loom Systems
4 Steps: How to use the Ishikawa Diagram and the 5-Why Analysis【Excel Template】(Lean Six Sigma)
 
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In Lean Sigma projects, we always aim for a fundamental resolution instead of temporary solution so it's essential to find root causes. Powerful tools for that are the Ishikawa Diagram (Cause and Effect Diagram), and the 5-Why Analysis. The Ishikawa Diagram was developed by Kaoru Ishikawa who was the father of the 7 QC Tools. Because of its shape, it's also called a Fishbone Diagram and is one of the 7 QC Tools as well. The 5-Why Analysis came from the Toyota Production System. In this video, we'll learn and practice how to use the Ishikawa Diagram and the 5-Why Analysis using a case study on an Excel template with 4-Step instructions. (Process Improvement Methodology for Service Operations, PMP, Project Management, Lean Six Sigma Japan, Six Sigma, Excel, VBA: Episode 30) << Download the Ishikawa Diagram Template >> http://econoshift.com/wp-content/uploads/2018/04/Ishikawa-Diagram.xlsx << Related Videos >> DMAIC: The Analyze Phase - Figure out "What's Wrong and Why?" (Lean Six Sigma) https://youtu.be/bZnqcYbPsO0 【What are the 7 QC Tools?】 Flowchart, Histogram, Pareto Chart: These are some of the 7 QC Tools. (Lean Six Sigma) https://youtu.be/pW8qfzEFvag << About this Channel >> "Learn world-class Kaizen and improve your work and yourself." This channel is for people who love their jobs, and want to improve their work and themselves. << SUBSCRIBE: (Click the link below.) >> http://www.youtube.com/subscription_center?add_user=UC40p9DIj6R1noH4-mx88oyg << Video Upload Schedule >> A new video is uploaded bi-weekly at 7:30 am EST, Sundays. Please subscribe and share the journey together. << Let's Connect! >> Mike Negami's Blog Site: http://econoshift.com/en/ Free Excel Template Downloads: http://econoshift.com/ja/free-downloads/ Facebook Page: https://www.facebook.com/Econoshift/
Views: 10136 econoshift.com
Fishbone Diagram: Practical description with examples
 
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In this video, I have explained 2nd Quality Control tool i.e. Fishbone diagram in very detailed. I have also explained procedure in very easy way about how to create a Fishbone diagram on Flipchart or Whiteboard, in Microsoft Excel as well as in Minitab. Everything is with steps, snapshots and examples, which will be very easy to understand. I am sure, you will liked it.
Views: 24006 LEARN & APPLY
Root Cause Analysis & Corrective Action
 
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Presented by PJR on August 23, 2018.
Root Cause Analysis: 8 Points to be effective.
 
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Another great video made in collaboration with Fabrizio Cireddu. Root Cause Analysis in 8 points. www.leanmanufacturingpdf.com Here the transcript of the text: Tips&Rules Root Cause Analysis 1) Collect correct data: Who, when, where, what, why, how, how many 2) Describe process flow standard and current one (understand deviation) 3) Define potential causes: 6M analysis [Ishikawa] ( Man, Machine, Method, Material, Measurement, Mother Nature) 4) Verify which possible causes it was impacting in Gemba ( go in the real place and check personally) 5) Verify which causes were generating the issue and run for each one 5 Why to define root causes analysis 6) Minimum 3 items to answer with 5 Whys approach: why problem occur? Why was it not detect? Why did system fail? 7) Define Action plan with clear owners and timeline 8) Weekly review of action plan and monitoring results during daily KPI meeting
Views: 6233 Lean Lab
Nokia develops Vitrage root cause analysis for OpenStack
 
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Elisha Rosensweig, PHD, Director R&D, CBIS, CloudBand, Applications and Analytics, Nokia & Ifat Afek, System Architect, CBIS, CloudBand, Applications and Analytics, Nokia. Root cause analysis of network faults has traditionally been a manual process. A fault is detected by the monitoring system, the network management system takes remedial action (re-routes traffic or boots up the faulty process on a redundant box - whatever the recovery procedure is) and the network sails on. But it’s preferable to know what’s happened in the network so it can be prevented from happening again, perhaps with worse consequence. This is root cause analysis and it used to mean getting the experts together to try and work out what had happened - after the event. Automating root cause analysis has been an established application within Nokia’s Cloudband, but nothing like it was being attempted for OpenStack, so Nokia decided to do it with a new product called Vitrage. Nokia's Elisha Rosensweig and Ifat Afek tell Martyn Warwick how the project is proceeding and why root cause analysis is going to be a very handy cloud tool as cloud complexity grows. What comes next? Hint: the goal is to have enough data to analyse to perform root cause 'prediction'. FILMED AT: OpenStack Summit 2016, Barcelona, Spain
Views: 531 TelecomTV
Root Cause Analysis (RCA) Software - Causelink Enterprise 2.0
 
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Causelink® Enterprise root cause analysis software helps teams collaborate to solve problems, find systemic risks, and share lessons learned.
What is a Fish bone diagram ?
 
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This video described what Fish bone diagram is. It also covers what it is suitable for and how to properly applied it. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 85809 AskMe
Causelink 4.0 - Browser-Based Root Cause Analysis Software
 
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Causelink® Enterprise root cause analysis software helps teams collaborate to solve problems, identify systemic risks, and share lessons learned. Version 4.0 introduces a powerful new Timeline feature, an improved user interface, and more intuitive cause and effect charting. Coupled with mobile capabilities, robust action & workflow tracking, common cause analysis, team utilization, and other management reports, Causelink 4.0 represents root cause analysis software at the very top of its game.
Pareto Analysis
 
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Pareto is a methodology to perform Root Cause Analysis in the Problem Management Process
Customer Complaint Management Animation
 
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Mi4biz skillfully incorporates all features that companies need for effective customer complaint management. Mi4biz allows users the capability of end-to-end management of incoming customer complaints from a single center and pre design complaint management procedures. Mi4biz offers a solution mechanism which allows its users to determine and plan in advance what tasks each customer agent undertakes, in what order and for how long. It assigns tasks to relevant units and staff according to the topic of the complaint It allows users to follow up on delays in resolution processes and measure the process performance. It also enables its users to get to the bottom of issues and do a root cause analysis.
Views: 779 Mi4biz