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Employee Service Center | Requesting and Supporting HR Services
 
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Demonstrates how to submit service requests in the Employee Service Center, and how an agent can manage such requests. Applies to ServiceNow releases starting with Kingston. For best video quality, increase your player resolution to 1080p. This video covers: 00:17 Making an HR service request 01:36 Fulfilling an HR service request For more information on the Employee Service Center, see: ServiceNow product documentation: Employee Service Center: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/employee-service-center-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 2585 ServiceNow Support
Human Resources Service Center
 
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The USC Human Resources Service Center is your one-stop shop for all your HR questions and problems. Our representatives will answer your call or email and stay with you until your problem is solved.
Views: 1526 USC Employee Gateway
HR Service Center
 
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The HR Service Center is the place to start for all your HR-related questions. Other questions....maybe not.
What is a HR Service?
 
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Sparkol Video Scribe
Views: 6729 Training
CAHRS: HR Shared Services (HRSS): Models and Trends
 
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ILR's Center for Advanced HR Studies Research Assistants present their research on HR Shared Services. Following the transformation of many companies to a strategic HR operating model, organizations are now shifting their focus to optimizing the model, especially in the area of HR Shared Services and Operations. HRSS is going through its own transformation, evolving from a focus on effectiveness and cost reduction to the improvement of employee experience and revamping and leveraging technology to create a seamless experience in support of their business. Main areas of interest include identifying or increasing the scope of HRSS, the trends shaping the future of work, and other challenges that are pushing HRSS towards an agile provider of business solutions. Moreover, as companies advance on new models and solutions they require a set of new HRSS capabilities, skills, and competencies.
Views: 3716 Cornell ILR
@ArmyHRC Episode 3- Human Resources Service Center
 
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HRC's Human Resources Service Center fields close to 1,400 Human Resource inquiries every day. Nearly 70 human resource specialists are standing by Monday thru Friday, from 8 a.m. until 6 p.m. eastern time to assist you with all of your personnel needs. Find out more by going to www.hrc.army.mil.
Views: 911 ARMYHRC
4 Ways to Simplify HR Service Delivery
 
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The video above shows HR managers how to build a seamless service experience for employees and teams. Cut time on process and spend more time on people. For more information on this subject, download the white paper here: https://www.onlinewhitepapers.com/human-resources/4-ways-simplify-hr-service-delivery/ ABOUT: Online White Papers, a web brand of Bython Media, helps company executives and IT decision-makers identify the problem areas of their business as well as strategies, techniques, and technologies to inform employees, give insight and support where needed, and to streamline the business process. A vast repository of professional resources from leaders in the IT, finance, marketing, and human resources industries brings solutions to your fingertips. Find out more at OnlineWhitePapers.com.
Views: 625 Bython Media
Employee Service Center | Overview
 
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Provides an overview of the Employee Service Center. Applies to ServiceNow releases starting with Kingston. For best video quality, increase your player resolution to 1080p. This video covers: 00:12 What is the Employee Service Center and what services does it offer? 01:09 Company Information 03:00 HR Service Catalog 03:48 Cases and task information 04:55 HR communication channels For more information on the Employee Service Center, see: ServiceNow product documentation: Employee Service Center: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/employee-service-center-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 2594 ServiceNow Support
Human Resources Tip: Customer service
 
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http://www.MaxPeoplePerform.com Michelle and Lynda sit down to chat about customer service.
Views: 1285 MaxPeople
HR Centers of Excellence | Overview
 
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Provides an overview of HR Centers of Excellence (COEs). Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Applies to ServiceNow releases starting with London. For best video quality, increase your player resolution to 1080p. This video covers: 00:11 What are HR Centers of Excellence (COEs)? 01:08 Benefits of COEs 02:05 COE data model 03:12 Configuring and using the COE data model 04:05 Handling a request for a new COE For more information on HR Centers of Excellence, see: ServiceNow product documentation: HR Services for Case and Knowledge Management: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRServiceCategorization.html View or modify Center of Excellence (COE): https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/task/t_CreateOrModifyCOE.html COE Configuration: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/task/COEConfiguration.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3019 ServiceNow Support
SESIL PIR Consulting GmbH - Human Resources Services
 
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This video is a short summary of an interview around human resources management services we offer. Thank you for watching. ---------------------------------------------------------------------------------------------------------------- SESIL PIR Consulting GmbH is a specialized boutique firm, headquartered in Basel, Switzerland. Our niche experts work intimately with stakeholders globally to develop organizational effectiveness and talent strategies, processes, and systems designed for your business, and your business only, to evolve and grow in a highly sustainable way. For more information, please visit us at sesilpir.com. Note: All content rights reserved and trademarked to SESIL PIR Consulting GmbH.
1/17 Ask the Expert: Center of Excellence (CoE) and HR Services - HR Service Delivery
 
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Are you a ServiceNow customer looking to understand the Centers of Excellence (CoE) structure? Are you looking to configure your HRSD processes leveraging HR Services? Are you looking to take advantage of all the latest features and functionality available in our new release? If yes, then don’t miss this session! We will be discussing the benefits of the CoE table structure as well as the features and functionalities of the HR Services and where these can help you simplify your processes while enhancing the employee experience.
HR Shared Services 101: Evaluating & Launching an HR Service Center
 
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Chuck Hopper, Vice President of Shared Services for Covance discusses the decision making process behind adopting shared services at Covance. He outlines his company's business case for shared services, and explains how Covance has laid the foundation to build its share services center step by step. Hopper talks about what approach they took initially, what would they have done differently, and what's next in the pipeline for shared services at Covance.
Views: 3399 HumanResourcesIQ
Selling HR Services - Human Resources
 
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Don Phin, President of HR That Works, spends 2 minutes giving you an overview on how to sell human resource services. To learn more about Don, go to http://www.donphin.com.
Views: 2528 Don Phin
Kellogg's HR Shared Services Transformation Success
 
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For more info visit: http://www.enwisen.com/exploreoursolutions/hrsharedservices/ This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages. Kellogg successfully provided value to employees, improved margins for Kellogg's business, and influenced the adoption of employee and manager self-service by transforming their HR self-service delivery. Learn from the Kellogg HR transformation, and see how HR self-service capabilities can yield significant results for your organization. Kellogg, headquartered in Battle Creek, Michigan for more than 100 years, employs 31,000 people globally, manufactures in 18 countries, and markets in 180 countries, including Russia and China, with significant growth through acquisition since 2000. Kellogg's expansive and continued growth necessitated a transformation in their HR service delivery to a more consistent, powerful, effective, and more accessible online system. Transforming HR service delivery for 17,000 active North American employees, representing 35,000 total lives including retirees, vested terminated employees, dependents, and survivors, speaking four languages, was no small task. Kellogg identified six core process areas for HR transformation, with a total of 13 technologies to be integrated and implemented. As a result of active mergers and acquisitions, HR operations were fractured. Data was not centralized. Accuracy and efficiency were diluted due to hand-offs, and answers to HR questions varied significantly depending on which of several sources supplied the information. Many employees found Kellogg's internet site time-consuming and difficult to navigate. Content was not easy to find, audited or controlled, and relying on who you knew resulted in inconsistent sources of HR information. To align HR processes with Kellogg's strategic objectives, the goals were to: build for the future to support continued sustainable growth; create a consistent customer experience; give employees and managers more control of their information and career resources; deliver timely, consistent, and reliable data to the business and regulatory agencies; and support cash flow with cost-effective solutions. Kellogg transformed HR service delivery to a multi-tier approach based on the following four principles. Number one: The new model should be simple, with a minimal number of steps, resulting in higher resolution at the Tier 0 level, with a significant reduction in calls to call center personnel. Number two: The new model should be standardized, building usable, global processes and standards to minimize localization, customization, and prevent workarounds, resulting in a cohesive and identical experience for all users and highly accurate, more cost-effective administration of the system. Number three: The new model should foster stewardship, requiring global process ownership while enabling employees and managers to manage their data. More Information at: http://www.enwisen.com/exploreoursolutions/hrsharedservices/
Views: 25029 HR Enwisen
NGA Human Resources - Together we make HR work better
 
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Successful HR & payroll management is about partnership. It’s a blend of your expertise and NGA ResourceLink, the UK’s most advanced, integrated and insightful HR & payroll solution. With everything from automation, self-service and detailed reporting to our backup team of specialist we can help you cut costs, improve efficiency and focus on the bigger picture. In fact we’re everything you need to achieve new heights – from inside out.
Putting the human back into human resources | Mary Schaefer | TEDxWilmington
 
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This talk was given at a local TEDx event, produced independently of the TED Conferences. Mary’s interest in the dynamics of humans at work started while working on her family’s farm in southern Indiana. As the principal of her own business, Artemis Path, Inc., Mary is a coach, trainer, and consultant specializing in talent development, change management, and workplace interactions. Her clients include Fortune 500 companies and local businesses. Mary has a Master's degree in HR, and is certified as a Professional in Human Resources (PHR). Previously, she was a corporate employee at DuPont as an HR Manager where she worked for 20 years. While at DuPont Mary was the recipient of The Crystal Award, designed to recognize “champions of people.” Mary applies her fierce idealism to create work cultures where organizations and human beings can both thrive. She publishes on this topic and more at maryschaefer.com and leadchangegroup.com. Mary is the co-author of the book, "The Character-Based Leader." About TEDx, x = independently organized event In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 158470 TEDx Talks
Careers at HCA Healthcare's HR Service Center
 
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At the HCA Healthcare HR Service Center, our colleagues provide essential support to all HCA Healthcare employees.
Employee Service Center | Configuration
 
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Demonstrates options for configuring the Employee Service Center in the base system for the HR needs of your organization. Applies to ServiceNow releases starting with Kingston. For best video quality, increase your player resolution to 1080p. This video covers: 00:13 Activating the Employee Service Center 00:52 Creating an announcement 02:44 Configuring content using criteria 04:58 Using the Branding Editor 05:53 Using Service Portal configuration For more information on configuring the Employee Service Center, see: ServiceNow product documentation: Configuring Employee Service Center: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/concept/configuring-employee-service-center-scoped.html Service Portal configuration page: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/service-portal-configuration-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 899 ServiceNow Support
ServiceNow HR Module Deep Dive
 
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Part of Aptris' AccellerateNOW Webinar Series, Eros Canabrava led a deep dive into robust ServiceNow HR Service Management Module
Views: 10972 Aptris
Running a Robust HR Shared Services Center of Excellence
 
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Beth Susman, Vice President of HR for Quintiles runs a mature shared services center with a long history. Susman shares her center's story, including how it was implemented and which functions she currently uses it for. Susman outlines the advantages of having a core system in place for your shared services center in a global company. Having this kind of system means choosing vendors and managing them closely. Susman explains how she has done this at Quintiles and why her company is so successful at vendor management. Staffing for the shared services center was another a notable challenge for Quintiles, and Susman explains which attributes turned out to be most important in staffing considerations, as well as what it took to get senior level buy-in, and what value shared services has demonstrated to the business.
Views: 6932 HumanResourcesIQ
Human Resource Management Lecture Part 12 - HR Organization
 
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What are central and local responsibilities in an international HR organization? How are responsibilities of an HR department changing? What are major roles/areas in a modern HR organization?
Views: 32546 Armin Trost
17 Years of Call Center Human Resources - CCC Podcast #14
 
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Chris Hislop has over 20 years of experience inside of contact centers with 17 of those being in Human Resources. We cover everything from methods of recruiting and training. How to mitigate agent attrition and help drive a better culture as well as the best ways to handle delicate situations with sexual harassment and a hostile work environment.
Views: 152 Call Center Crew
Keeping the Momentum: How Intel Optimized HR Shared Services
 
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Intel has a mature shared service center and began their HRSS journey with a clear mandate from the senior-level. Kats and Harding speak with HRIQ about how they facilitated the shift and what this entailed. They describe what their shared services center looks like now, and how it has shifted from its previous state. They also discuss offshoring to Malaysia, the decision to go to Malaysia and Costa Rica, and picking locations for their HRSS centers based on need. Intel's shared services centers are high performing and support a large workforce. Kats and Harding describe how did they set up the technological foundation to support the shared services centers, how they have staffed and recruited the right talent for the centers, and the training programs that enable remote staff to meet business goals.
Views: 1862 HumanResourcesIQ
Managing Human Resources in Organizations
 
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Human resources (or more simply, people) who work in organizations may have valuable contributions they can make to a firm’s mission based on their human capital. But this will occur only if people are developed and have a reasonable opportunity to contribute. Managing people ultimately has to do with the decisions these leaders make from among the wide range of possible choices on the formal policies, practices, and methods for managing employees. A core competency is a unique capability that creates high value for a company. How might employees become a core competency for an organization? One of the main issues that must be addressed is developing human capital in employees. Building positive human capital brings together all assets of an organization so that work gets done and the company functions well. Organizations must manage four types of assets to be successful. These four types of organizational assets include the following. Physical assets such as buildings, land, furniture, computers, vehicles, and equipment. Financial assets including cash, financial resources, stocks, bonds or debt. Intellectual property assets like specialized research capabilities, patents, information systems, designs, operating processes, and copyrights. Human assets which are Individuals with their talents, capabilities, experience, professional expertise, and relationships. Human capital is not just the people in organizations - it also involves what individuals contribute to organizational achievements. Broadly defined, human capital is the collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organization’s workforce. There are many other possible areas in which employees can be core competencies for organizations. Productivity, customer service and quality, and organizational culture represent several of these areas. At the core of human resource management is the process of designing the formal systems that are used to manage people in an organization.
Views: 818 Gregg Learning
The Human Resources Center, Inc.
 
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Welcome to the Human Resources Center, Inc. We are a private non-profit corporation whose mission is to provide support to mentally, physically and emotionally challenged individuals. Our video is an informational video designed to give the viewer an overview of the services provided here.
Views: 2124 HRC Inc.
Shared Services Model
 
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This is an introduction to the Shared Services Model of delivery.
Views: 12062 cmorgan2005
NGA Human Resources cloud BPO service for SAP SuccessFactors solutions
 
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NGA cleaHRsky is the industry's first truly integrated HR-as-a-Service solution. It is ready to run in weeks, and delivers end-to-end HR, payroll and service center processes, combining secure cloud technology from SAP SuccessFactors with industry-leading HR services from NGA. To learn more about opportunities with SAP partner managed cloud, visit https://www.sap.com/partner/become.partner-managed-cloud.html#partner-managed-cloud For additional information please visit the Partner Managed Cloud Info Center at http://pmc.sap-epublisher.com/infocenter.php
Views: 1086 SAP PartnerEdge
Forest Service Human Resources overview
 
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This video covers many facets of the US Forest Service Albuquerque Service Center, where human resources and budget and finance functions are headquartered. The information is general and discusses some of the aspects of the human resource process they perform, including hiring and other personnel actions.
Views: 1735 Forest Service
HR Shared Services for a happy employee
 
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Employee needs to be cared as much as your customer, keep him informed and help him feel satisfied by internal processes, Resolve queries and do transactional tasks. All by outsourcing your shared services center visit our website www.openmind.in for more info
Views: 2278 Naveen Gulati
HR/Payroll Service Center and Walking at Work
 
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The folks who answer your questions about payroll and HR are spending time this Active U season walking while they work.
Views: 354 UMActiveU
Boathouse Marine Center - 20 hr Service - Plus Discount
 
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Any boat owner knows the value of preventive maintenance. The goal of preventive maintenance is to avoid a serious system break down, or extend the life of critical systems such as your engines. Take advantage of this limited time offer, 10% Off Parts & Service. www.boathousemarinecenter.com
[human resources] Human Resources Consulting Services
 
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http://www.corporatecanary.com.au Do you need help with your Human Resources strategies and people solutions? Anne-Marie Orrock founder and managing director of Corporate Canary HR Consulting. Human Resources Outsourcing solutions and services. To help with your employee performance, recruitment and attraction, hiring techniques, performance appraisals and performance management. Corporate Canary HR Consulting will help you with your leadership development, executive coaching and interim HR Management solutions. [employee performance] [performance management] [performance appraisal software] [how to interview] [interviewing techniques] [360 degree reviews] [human resources consulting] [human resources outsourcing]
Views: 2447 corporatecanary
Pay a virtual visit to our ANZ Service Center
 
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Australia and New Zealand Service Center
Views: 1246 NGA Human Resources
HR Service Delivery Model
 
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Candice Choe, Employee Relations Manager, explains the HR Service Delivery model at AT&T.
Views: 840 Human Resources
White Memorial Medical Center Human Resources Center
 
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Natasha Milatovish Human Resources Director, welcomes you to the family at White Memorial Medical Center and congratulations for joining the group, who perform God's work. The Human Resources Department takes pride in taking care of the employees, and looks forward to seeing you!
Legal Issues in Human Resources Management
 
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Speaker: Rhonda Reeves, HR Director, Holston Valley Medical Center, Kingsport, TN Lecture Date: April 2, 2013 For more information on the Health Services Management & Policy program at East Tennessee State University, visit the following link: http://www.etsu.edu/cph/hsmp/ ETSU Online Programs - http://www.etsu.edu/online
What Is The Human Resources Department Responsible For?
 
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Additional activities sponsored by hr management can functionspromotionsposition classification and gradingperformance appraisal review processingpersonnel data entry records maintenance; Consultation advisory services to employees. In this role, employees regarded hr as the enemy and going to was kiss of death for your ongoing relationship with own manager. Commonly referred to as the hr department, it is designed maximize employee performance in service of an employer's strategic objectives. Without sounding too clichd, the aug 8, 2017 administrative functions of hr department continue to need management and implementation. Chron six main functions human resource department 60693. Works with the (hm) to prepare job description and ensures proper procedures for review approval are met at department level; Initiates recruitment via ats; Posts on selected boards; Routes human resources generalists, specialists managers generally responsible a number of key functions an hr. Human resources department role of hr & management. Human resources entrepreneur six main functions of a human resource department. Six main functions of a human resource department what is resources the hr and how does it need to change? The balance. Developing, promoting, and enforcing personnel policies dec 5, 2016 want to know what a human resources department is the does? Here's information you need we take responsibility for next generation of hr professionals so can create ripple effect that will change face our profession. Human resources entrepreneur. Since then, humanity has begun to call them the 'human resource department', because humans, from standpoint of a corporation, oct 13, 2016 in past several decades, human profession evolved become an integral component organization. Occupational safety and health administration human resources (hr) is the company department charged with finding, screening, recruiting training job applicants, as well administering employee benefit programs. The new roles of the human resources professional balance. These tasks are not going away anytime soon. Hr responsibilities include payroll, benefits, hiring, firing, and keeping up to date with state federal tax laws for most organizations, agencies, businesses, the human resources department is responsible managing job recruitment, selection, promotion. As the hr department's role and value brings to organization continue change, way in which is staffed should also evolve. In short, human resource activities fall under the following five core functions staffing, development, compensation, safety and health, employee sep 6, 2016 departmental resources service center coordinator (hrc or scc). Beyond hiring and firing what is hr management? The balancethe functions goals of human resources roles & responsibilitiesthe core responsibilities in a company investopedia. Hr is primarily concerned with the management of people within organizations, focusing on historically, part an organizati
On Call Human Resources Support by Jumpstart:HR
 
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Learn more about our service by visiting: http://jumpstart-hr.crushpath.me/jvp/hroncall Email our Chief Project Manager today: [email protected] Finally, an HR team that's ready to hit the ground running. Having trouble with finding your next HR hire? Do you wish you had an extra set of skilled hands when your HR team is swamped with work? Consider Jumpstart: HR. Our team brings over 15 years of Human Resources experience and a vast network of expertise. If you have the need, odds are that we've got a solution for it. When Jumpstart: HR's on your team, you become the hero. HR audits are our specialty: If you're not 100% sure that your staff I-9 and employee files are compliant, we're here to help. Our systematic process for compliance and vulnerability checks make sure that nothing slips through the cracks and you can sleep peacefully at night. Not just a person, but a team: When you work with us, you work with a team. Leverage our trained professional staff for HR administration, strategic planning and on-site or remote support in all things relating to Human Resources Management and Development. A commitment to customer service: What's the best way to keep your staff engaged? HR served with a smile. Our commitment to customer service extends not just to our HR department clients but to their internal customers as well. We're prompt and poised to handle all staff questions. Partners for your success: The bottom line is simple: our success is entirely dependent upon yours. We're always looking for ways to add value to your customers and help make you the hero. It takes us away from the spotlight but it helps make your job that much more easier.
Views: 2502 JumpstartBrand
HR Management: Training & Development
 
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This episode examines the processes involved in employee training and development. IU Southeast Instructor: Alysa Lambert
Views: 380645 IUSoutheast
Is Your Human Resources Department a Cost Center or Profit Center?
 
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When the term HR is discussed, there are many definitions that surface. From recruiting and selection to separation, the HR function is centered on the employee. We will discuss how all this “stuff” is not just administrative burden, and how HR can actually maximize the profits of an organization.
Get to know NGA Human Resources in less than 2 minutes
 
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We exist to innovate HR & payroll for today – and tomorrow. Enabling you to deliver the next generation of workforce services that engages employees and reduces complexity.
Lessons for HR in Building a Service Excellence Culture
 
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http://www.UpYourService.com http://www.RonKaufman.com On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture What is HR's role in creating a strong and sustainable service culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience. 1. What is a service excellence culture? And why is it important in the organization's context? 2. There's a growing emphasis on treating employees as customers within the HR function. What can HR professionals learn from research on customer service excellence? 3. Based on your interactions and studies in the business community, what is the one thing that employers get wrong about a service culture? 4. Getting all stakeholders onboard and driving cultural change is a difficult exercise. How should HR professionals address this challenge? 5. Launching transformative initiatives is one step close to bringing change, but sustaining them is the more difficult exercise. What are your tips for sustaining a culture of service excellence? 6. How can you get the senior leadership to play an active role in driving the initiative? 7. What are some of the most compelling examples that you can share on the topic? Watch now! If you have more questions to ask, send to [email protected] ~ ~ ~ ~ ~ Ron Kaufman is the New York Times bestselling author of "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet", and is the founder of UP! Your Service. Visit https://www.upyourservice.com/proven-path-video to learn more about how UP! Your Service helps leaders and organizations achieve sustainable advantage with a culture of service excellence. Visit http://www.RonKaufman.com/demo to learn more about Ron, watch a keynote speech, and hear from his clients.
Views: 704 Ron Kaufman

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